Refund & Cancellation Policy

These are Quenta’s refund and cancellation terms. They form part of, and are governed by, our Subscription & Billing Terms — see that document for how refunds are processed by our payment providers, refund timing, and chargebacks.

7. Cancellation and Refunds

Except where required by law or expressly stated in writing, fees already paid are non-refundable. Cancellation stops future renewals and takes effect at the end of the current billing period unless otherwise stated.

7.1 Cancellation Mechanics

Customers may cancel through the cancellation method made available by Quenta, such as the account billing page or written request to Quenta if self-service cancellation is unavailable. Quenta will provide a reasonably accessible cancellation path for active subscriptions.

Quenta will not require customers to use a materially more burdensome cancellation process than the process used to subscribe, unless additional verification is reasonably required for security, account ownership, fraud prevention, billing integrity, or legal reasons.

7.2 Account Deletion Is Not Cancellation

Deleting users, removing data, uninstalling apps, closing a browser tab, removing a payment method, or stopping use of the Service does not automatically cancel paid subscriptions unless the cancellation process is completed. If Quenta offers account deletion, customers should separately confirm whether billing cancellation is required.

7.3 Refunds and Mandatory Rights

Unless required by law, expressly stated in a signed order form, or approved by Quenta as a courtesy, subscription fees, implementation fees, annual fees, add-ons, document packs, branch packs, user packs, and custom services are non-refundable.

Nothing in these Terms limits any mandatory refund, warranty, cancellation, or consumer remedy that cannot legally be waived.

7.4 Mistaken Purchases and Wrong Plan Selection

If a customer believes they selected the wrong plan, add-on, billing frequency, or company account, they should contact Quenta promptly. Quenta may, in its discretion or where required by law, adjust the plan, apply a credit, correct the billing record, or decline the request depending on usage, timing, payment-provider limitations, and applicable terms.

Cancellation must be completed through the method designated by Quenta, such as the account billing page or written notice to Quenta if no self-service cancellation is available. Merely uninstalling the app, not using the Service, deleting users, removing a payment method, or failing to log in does not cancel a subscription.

Unless required by law or expressly stated in a signed order form, subscription fees, implementation fees, annual fees, add-ons, document packs, branch packs, user packs, and custom services are non-refundable.